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Purpose of the Charter
This Charter outlines our commitment to providing quality service to our customers. Our customers are our students, staff, suppliers, stakeholders and local community. As a premier provider of vocational education and training, we are continually striving to provide you with excellence in training and offer great facilities and services at each of our four campuses located at Maroochydore, Mooloolaba, Nambour and Noosa. This charter represents the Institute's values, demonstrates our commitment to you and assists us in achieving our mission of:
'Enhancing the skills of individuals through delivering customised training and assessment for the economic and social development of individuals, enterprises and communities.'
Our commitment
We provide you with a quality service where we:
- Identify ourselves
- Treat you with courtesy and respect
- Are fair and reasonable
- Give clear, accurate, timely and relevant information or help you find it
- Keep you informed about the process and outcome of your enquiry
- Strive for excellence in all we do
- Take responsibility for our actions
- Ensure we are knowledgeable and capable of delivering services
- Be sensitive to diversity issues.
What We Can Do
Our services include:
- Exemplary teaching standards
- Job ready training
- Nationally accredited training and qualifications
- Call centre helpline
- Student enrolment and information centres
- Support for Aboriginal and Torres Strait Islander students
- Career and personal counselling
- Comprehensive library services
- Assistance for people with a disability
- Learning support
- International student services.
What You Can Do
- Tell us if you have special needs so we can try and accommodate them
- Treat us with courtesy and respect
- Provide us with all requested information and details of changes in your circumstances in a timely manner
- give us feedback
We value your feedback. Your compliments, complaints and suggestions will help us continually improve our performance.
We seek feedback in a number of ways, including student satisfaction and industry surveys, and your direct feedback.
We value the opportunity to respond to you about the feedback you provide, but if you choose, you may provide feedback anonymously. We will manage your feedback in a timely and professional manner.
To provide your compliments, complaints and suggestions, you can:
sct.information@deta.qld.gov.au
Telephone our Call Centre
07 5457 1000
Write
Business Quality and Improvement Unit
Sunshine Coast TAFE
PO Box 5252, SCMC
Nambour Qld 4560
Feedback Boxes are located in the Library at Maroochydore, Mooloolaba, Nambour and Noosa Campuses.
All information is treated confidentially.
The Queensland Government has established rules to ensure that your personal information is protected. Your privacy will be respected and we will take all steps necessary to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We take the protection of personal information very seriously.
Contact us
Contact us for your course, enrolment and general enquiries.
Phone: +61 7 5457 1000
Submit an Online Enquiry
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Testimonials
My studies here have provided me with many opportunities and a pathway to achieving my goal of setting up my own electrical business. I have thoroughly enjoyed my time at Sunshine Coast TAFE.
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